Return Policy
Effective Date: January 14, 2025

At Kitchen Appliances Royal, we strive to provide high-quality products and excellent customer service. If you are not fully satisfied with your purchase, we are here to help.

1. Return Eligibility

You may return most new, unopened items within 30 days of the delivery date for a full refund, subject to the following conditions:

  • The item must be in its original, unused, and unopened condition.
  • The item must be returned with its original packaging, including any accessories, manuals, and parts.
  • Certain items, such as customized products or items marked as final sale, are non-returnable.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@kitchenappliancesroyal.click or call 908-970-0535 within 30 days of receiving your item to request a return authorization.
  2. Return Instructions: After contacting us, you will receive detailed instructions on how to return your item.
  3. Ship the Item Back: Carefully package the item in its original packaging, including any accessories, and ship it to the return address provided by our customer service team.
  4. Proof of Purchase: Please include a copy of your receipt or proof of purchase with your return.

3. Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original method of payment. Please allow up to 7-10 business days for the refund to appear on your account, depending on your payment method and bank processing times.

4. Return Shipping Costs

  • Return Shipping: You will be responsible for the cost of return shipping unless the return is due to an error on our part (e.g., defective, damaged, or incorrect item).
  • Original Shipping Costs: Shipping fees paid at the time of purchase are non-refundable.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@kitchenappliancesroyal.click or 908-970-0535. We will assist you with arranging a return and either refund or replacement, as appropriate.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement item.

7. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
  • Personalized or custom-made items.
  • Opened or used items, except in the case of damage or defect.

8. Contact Us

If you have any questions or need further assistance with a return, please contact our customer service team:

We appreciate your business and are committed to making your shopping experience as smooth as possible.